Effective Date: June 17, 2026
 

Callco, LLC ("Callco," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy describes how we collect, use, disclose, store, process, and safeguard information when you access or use our website, located at callco.net, and our AI-powered receptionist services, including our Core, Grow, and Enterprise plans (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

 

1. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of the Services, and from third-party service providers. Information you provide may include: • Name • Email address • Phone number • Business phone number • Business name • Business address • Account credentials • Customer support communications • Uploaded documents, files, and business information • Information submitted through forms, messages, or other communications Information collected automatically may include: • IP address • Browser type • Device identifiers • Operating system • Referral URLs • Usage data • Website activity • Log files • Analytics information Information generated through use of the Services may include: • Call metadata • Call summaries • Call transcripts • AI conversation logs • Appointment scheduling information • Customer communications • Service usage records

 

2. CALL RECORDINGS AND COMMUNICATIONS

Callco may record, monitor, transcribe, analyze, store, and process telephone calls, voicemails, messages, and communications that pass through or interact with the Services. Recording functionality may not be enabled for all customers, calls, or situations. However, Callco reserves the right to record, monitor, transcribe, review, and retain communications as reasonably necessary to provide Services, improve performance, maintain quality assurance, investigate issues, ensure security, comply with legal obligations, or enforce our agreements. 1 Customers are solely responsible for ensuring that all required notices, disclosures, and consents related to call recording, monitoring, or transcription are provided in accordance with applicable federal, state, and local laws.

 

3. HOW WE USE INFORMATION

We may use information for any lawful business purpose, including to: • Provide, operate, maintain, and improve the Services • Deliver AI receptionist functionality • Process transactions and subscriptions • Authenticate users and secure accounts • Schedule appointments and facilitate communications • Respond to support requests • Improve system performance and reliability • Train, test, evaluate, and enhance operational processes • Detect fraud, abuse, security incidents, and unauthorized activity • Enforce our agreements and policies • Comply with legal obligations • Protect our rights, property, users, and business interests

 

4. AI PROCESSING

The Services utilize artificial intelligence technologies, including services provided by Anthropic's Claude models and related infrastructure providers. Information submitted through the Services, including call transcripts, communications, scheduling information, and other content, may be processed by such providers solely for purposes related to delivering, operating, maintaining, securing, and improving the Services. While we take reasonable measures to work with reputable providers, we do not control the independent privacy, security, or operational practices of third-party service providers.

 

5. PAYMENT PROCESSING

Payments are processed by third-party providers, including Wix Payments and Stripe. Callco does not store complete payment card numbers or payment credentials on its systems. Payment information is subject to the privacy policies and security practices of the applicable payment processor.

 

6. THIRD-PARTY SERVICE PROVIDERS

We may utilize third-party providers to operate our Services, including: • Wix • Stripe • Anthropic (Claude) • Analytics providers • Telecommunications providers • Messaging providers • Cloud hosting providers • Security providers • Customer support providers These providers may receive information as necessary to perform services on our behalf.

 

7. DATA SHARING AND DISCLOSURE

We do not sell personal information. We may disclose information: 2 • To service providers and vendors supporting our operations • To comply with applicable laws, regulations, subpoenas, court orders, or governmental requests • To investigate suspected fraud, abuse, or security incidents • To protect the safety, rights, property, or security of Callco, our customers, or others • In connection with a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or business transfer • With your consent or direction • As otherwise permitted by law

 

8. CUSTOMER RESPONSIBILITIES

Customers are solely responsible for: • The legality of information submitted to the Services • Obtaining all necessary consents from callers, customers, employees, and third parties • Compliance with privacy, telecommunications, recording, consumer protection, and other applicable laws • Maintaining the accuracy of information submitted to the Services Callco is not responsible for a customer's failure to comply with applicable laws or regulations.

 

9. DATA RETENTION

We retain information for as long as reasonably necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Unless otherwise required by law or agreed in writing: • Account information may be retained for operational, legal, security, and compliance purposes. • Call transcripts, conversation logs, and related service data may be retained during the active subscription period. • Following cancellation or termination of a subscription, customer data is generally deleted within thirty (30) days. • Customers may request accelerated deletion of eligible data by contacting us. We reserve the right to retain information for longer periods where necessary to comply with legal obligations, resolve disputes, enforce agreements, protect rights, or maintain security records.

 

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission, storage, or security measure is completely secure. Accordingly, Callco cannot and does not guarantee absolute security and disclaims liability for unauthorized access beyond our reasonable control.

 

11. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES

We may use cookies, pixels, analytics tools, and similar technologies to: • Operate and maintain the website • Remember preferences • Analyze website traffic and usage • Improve performance and functionality • Measure marketing effectiveness 3 Users may manage cookie preferences through their browser settings, though certain functionality may be affected.

 

12. UNITED STATES ONLY

The Services are intended exclusively for businesses and users located within the United States. By using the Services, you acknowledge that your information may be collected, processed, stored, and transferred within the United States.

 

13. USER RIGHTS

Subject to applicable law, users may request: • Access to personal information • Correction of inaccurate information • Deletion of eligible personal information • Information regarding our data practices Requests may be submitted to peter@callco.net. We reserve the right to verify identity before processing requests.

 

14. CHILDREN'S PRIVACY

The Services are not directed toward individuals under eighteen (18) years of age. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to remove it.

 

15. DISCLAIMER OF WARRANTIES REGARDING DATA

The Services are provided on an "as-is" and "as-available" basis. Callco makes no representations or warranties regarding uninterrupted availability, error-free operation, absolute confidentiality, or the security of any information transmitted through the Services.

 

16. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the Services after any update constitutes acceptance of the revised Privacy Policy.

 

17. CONTACT INFORMATION

Callco, LLC

Website: callco.net

Email: peter@callco.net

Email: caleb@callco.net